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Terms of Service

Last Updated: October 2, 2026

1. Agreement to Terms

By accessing or using Limita (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all users of the Service, including workspace administrators and team members using the Limita Power-Up for Trello or other supported platforms.

The Service is provided by, and these Terms are an agreement with:

  • Dannie Hansen Consulting ApS
  • CVR (Danish company register): 45631044
  • Grenaa, Denmark
  • legal@limita.org

"Limita", "we", "our" and "us" in these Terms refer to that company. "Limita" is a product name, not a separate legal entity.

Where we process personal data on your behalf, the Data Processing Agreement forms part of these Terms. A person accepting on behalf of an organisation must be authorised to bind it.

2. Description of Service

Limita is a time tracking and project estimation tool that integrates with project management platforms like Trello. The Service provides:

  • Real-time timer functionality for tracking work on cards
  • Manual time entry and historical time range management
  • Project estimates and custom field tracking
  • Time tracking reports and analytics
  • Multi-member collaboration with workspace-level data isolation
  • Billable hours tracking and client management
  • WebSocket-based real-time synchronization across team members

3. Account Registration and Access

3.1 Trello Integration

Access to Limita requires a valid Trello account. By using our Service, you authorize us to access your Trello data as described in our Privacy Policy. You are responsible for maintaining the security of your Trello account credentials.

3.2 Workspace Administration

Workspace administrators have additional privileges including:

  • Managing subscriptions and billing
  • Configuring custom fields and workspace settings
  • Managing OAuth connections
  • Managing clients for billable hours tracking

4. Subscription and Billing

4.1 Free Trial and Read-Only Access

Users without an active subscription or trial have read-only access to existing data, including reports and CSV export, until the data is deleted under section 13. They cannot create new timers, time ranges or estimates.

4.2 Paid Subscriptions

Paid subscriptions are available on monthly or annual billing cycles. Pricing is per workspace and includes unlimited team members.

4.3 Purchase Through Stripe

Paid subscriptions are sold through Stripe Managed Payments, and checkout shows the purchase as "Sold through Link". Stripe is the merchant of record for your purchase, through its affiliate Sold through Link, LLC. Stripe charges your payment method on a recurring basis, issues your receipts and invoices, and calculates, collects and remits sales tax or VAT in the countries its service covers. Where it does not cover a country, the invoice is issued in our name and we are responsible for that tax.

Your purchase is governed by the Link Terms of Service, including their Sold Through Link Terms, and Stripe processes your purchase and payment data as an independent controller under the Link Privacy Policy. We do not receive or store your full card details. These Terms continue to govern your use of the Service.

4.4 Refunds

Refunds are handled on a case-by-case basis. Please contact support@limita.org to request a refund. Approved refunds are issued through Stripe. Stripe can also decide refund requests made directly to it under its own terms.

4.5 Cancellation

You may cancel your subscription at any time through the Stripe Customer Portal, which a workspace administrator can open from Manage Billing in Limita. Upon cancellation, you retain access until the end of your current billing period. The workspace then becomes read-only: its records stay readable and can be exported as CSV until they are deleted under section 13 and the DPA.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Transmit any malicious code, viruses, or harmful data
  • Attempt to gain unauthorized access to our systems or other users' data
  • Interfere with or disrupt the Service or servers
  • Scrape, crawl, or abuse our API beyond rate limits (1000 req/sec per IP, 100 req/sec per member)
  • Reverse engineer or decompile any part of the Service
  • Resell or redistribute the Service without permission

6. Data Ownership and Privacy

6.1 Your Data

You retain all rights to your time tracking data, estimates, and other content you create using the Service. By using Limita, you grant us a license to store, process, and display this data as necessary to provide the Service.

6.2 Data Isolation

We use PostgreSQL Row-Level Security (RLS) to ensure workspace data is isolated and only accessible to authorized members of that workspace.

6.3 Privacy

Our use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.4 Customer Data Processing

Our Data Processing Agreement governs personal data processed on your behalf and takes priority over conflicting data-processing terms. It includes processing instructions, security, subprocessors and rights assistance, including return or deletion when the service ends.

7. Service Availability and Support

7.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

7.2 Support

Email support is available at support@limita.org. We aim to respond within 48 business hours.

7.3 Monitoring

We use Sentry for error reporting and PagerDuty for operational incident alerts. Processing locations and provider roles are described in our provider register.

8. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Limita and is protected by international copyright, trademark, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

9. Third-Party Services

The Service integrates with and depends on third-party services:

  • Trello: For accessing board and card data
  • Stripe: As merchant of record for subscription purchases
  • Cloudflare: For delivering in-app help and onboarding media, public website hosting through Cloudflare Pages, and DNS
  • Hetzner: For platform hosting, database and backup infrastructure
  • Proton Mail: For email hosting and support correspondence

We are not responsible for the availability or functionality of these third-party services. Your use of Trello is subject to Trello's terms of service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIMITA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising out of or relating to these Terms or the Service shall not exceed the subscription fees paid for the Service in the 12 months preceding the claim.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

12. Indemnification

You agree to indemnify, defend, and hold harmless Limita and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason including:

  • Breach of these Terms
  • Non-payment of subscription fees
  • Fraudulent or illegal activity
  • At our sole discretion

You can request the return or deletion of your workspace data by contacting privacy@limita.org.

We retain customer data while the subscription or trial is active. After subscription or trial access ends, the workspace stays readable and its time records can be exported as CSV from Timesheets until the data is deleted. The app shows how long the data remains available. Workspace data is deleted from the live service within 120 days after access ends, unless the subscription resumes before deletion.

For a board connected or transferred into an organisation after its subscription has already ended, the period starts at that later connection or transfer. Recently transferred data is not treated as if it had already been inactive in its new organisation.

You can request earlier return or deletion. This ordinary retention window does not extend the deadline for handling a valid individual rights request.

Customer data that EU or Member State law requires us to keep is retained only for that purpose and period. Separately, we may retain narrowly necessary records for our own bookkeeping or legal claims where we act as controller and have a lawful basis. That does not authorise retaining the customer’s other records against a deletion instruction.

Encrypted database backups are pruned after 30 days, and the backup storage keeps up to seven daily snapshots, so deleted data normally remains in backup copies for no more than about 37 days. Backup copies are not used for ordinary processing, and completed deletions are reapplied before restored data is returned to normal use.

14. Data Export

You can export time records as CSV from Timesheets in the application, for use in other tools or spreadsheets. Export remains available after subscription or trial access ends, until the data is deleted under section 13. The app shows how long the data remains available.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions. Any dispute arising out of or in connection with them shall be brought before the competent Danish courts, with the District Court of Randers as the court of first instance.

Nothing in this section deprives a consumer of the protection of mandatory provisions of the law of their country of residence, nor of the right to bring proceedings there where applicable law grants it.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.

Changes to the Data Processing Agreement follow its own change process and must be agreed by an authorised Customer representative. Continued use by an individual team member alone does not amend that agreement.

17. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and the applicable Data Processing Agreement, constitute the entire agreement between you and Limita regarding the Service and supersede all prior agreements and understandings.

19. Contact Information

For questions about these Terms: